1. Purpose of this Consent

This Consent explains what you are authorising GridSmart to do when you activate or use a GridSmart hot water controller, the GridSmart app, and related energy optimisation services.

These Terms should be read together with:

1. the GridSmart Customer Terms and Conditions;
2. the GridSmart App and Cloud Service Terms;
3. the GridSmart Privacy Policy;
4. the GridSmart Hardware Warranty; and
5. the GridSmart Marketing Consent Terms.

2. Customer authority

By accepting this Consent, you confirm that:

1. you are the homeowner; or
2. you have authority from the homeowner to install, register, activate, and use the GridSmart Device; and
3. you have authority to provide the consents in this document.

If you are a landlord, property manager, builder, developer, or other person arranging installation for a property occupied by someone else, you are responsible for informing the occupants about the Device, Smart Control, and relevant data collection.

3. Consent to remote monitoring and control

You authorise GridSmart to remotely monitor, manage, and control the GridSmart Device.

This includes authority to:

1. connect the Device to GridSmart systems;
2. monitor Device status, performance, connectivity, and operation;
3. collect and process Device data;
4. adjust hot water heating schedules;
5. adjust Device settings;
6. pause, resume, enable, disable, or modify smart functions;
7. optimise heating based on electricity tariffs, customer preferences, hot water requirements, and energy signals;
8. apply software, firmware, security, and configuration updates;
9. troubleshoot faults and connectivity issues;
10. verify Device operation and control events;
11. improve GridSmart products, services, algorithms, and support; and
12. protect safety, cybersecurity, compliance, and system integrity.

4. Consent to energy control and optimisation

You authorise GridSmart to use the Device for energy optimisation, demand response, load shifting, tariff optimisation, grid support, flexibility services, or similar energy services.

This may include changing when your hot water cylinder heats, provided GridSmart uses reasonable endeavours to avoid materially disadvantaging you.

GridSmart does not guarantee electricity bill savings or uninterrupted hot water availability.

5. Consent to Energy Partner involvement

You authorise GridSmart to nominate, work with, and receive instructions or signals from Energy Partners for the purpose of providing, supporting, verifying, administering, or improving energy control and optimisation services.

Energy Partners may include:

1. electricity retailers;
2. electricity distribution businesses or lines companies;
3. aggregators;
4. flexibility service providers;
5. metering providers;
6. data service providers;
7. technology providers;
8. installers and service agents; and
9. other parties reasonably required to provide or support the Services.

6. Consent to data sharing with Energy Partners

You authorise GridSmart to disclose relevant information to Energy Partners for purposes connected with energy control and optimisation.

This may include disclosure for:

1. device control;
2. tariff optimisation;
3. demand response;
4. flexibility services;
5. grid-support services;
6. verification of control events;
7. settlement or payment administration;
8. programme eligibility;
9. reporting;
10. troubleshooting;
11. customer support;
12. compliance; and
13. service improvement.

GridSmart will only disclose information that it reasonably considers relevant for these purposes.

GridSmart will not disclose your personal information to third parties for their own marketing unless you have separately consented or the disclosure is otherwise permitted by law.

7. Meaning of “not materially disadvantaged”

GridSmart will use reasonable endeavours to ensure that control by GridSmart or an Energy Partner does not materially disadvantage you.

A material disadvantage means a control action that GridSmart reasonably expects would:

1. materially reduce normal domestic hot water availability;
2. intentionally increase your electricity costs without offsetting benefit or consent;
3. compromise safety;
4. override or bypass hot water cylinder safety systems;
5. materially interfere with ordinary household use; or
6. breach applicable laws or safety requirements.

This does not guarantee that you will always have hot water or that you will achieve any particular savings.

8. Customer acknowledgement — no guaranteed savings

You acknowledge that GridSmart does not guarantee any electricity bill saving, rebate, credit, discount, tariff benefit, or energy market benefit.

Any savings estimate, calculator output, case study, example, app display, or marketing statement is indicative only.

9. Customer acknowledgement — not a leak or fault detection system

You acknowledge that GridSmart is not a leak detection system, safety system, malfunction detection system, or substitute for maintenance, inspection, servicing, or safe operation of your hot water system.

You remain responsible for maintaining your hot water system and responding to visible or suspected issues.

10. Customer acknowledgement — plan, retailer, and ICP changes

You acknowledge that GridSmart relies on accurate information about your installation address, ICP, electricity retailer, electricity plan, tariff, meter configuration, and hot water system.

You agree to notify GridSmart at info@gridsmart.co.nz if this information changes.

11. Customer acknowledgement — moving house or moving the Device

You agree to notify GridSmart at info@gridsmart.co.nz if:

1. you move house;
2. you sell the property;
3. the property changes ownership;
4. you stop occupying the property;
5. you rent the property to someone else;
6. the Device is removed;
7. the Device is moved to another property; or
8. the Device needs to be remapped to a new ICP.

12. Opting out

You may opt out of third-party energy control by emailing info@gridsmart.co.nz.

Opting out may affect your eligibility for certain energy plans, offers, discounts, credits, rebates, subsidies, or optimisation services.

Opting out of third-party energy control does not necessarily stop GridSmart from collecting and using information required to provide core Device, App, support, safety, security, warranty, account, or legal services.